Terms of service
Last Updated: 2026
OVERVIEW
This website and all services are operated by SET & MELT (“we,” “us,” or “our”).
By booking a private workshop, submitting payment, or participating in a Set & Melt experience, you agree to be bound by these Terms of Service and Event Policies.
If you do not agree to these Terms, you may not book or participate in our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to accept bookings and payments.
1. ELIGIBILITY
You must be at least 18 years old to book a private workshop.
By booking, you represent that you meet this requirement and have authority to host the event at the provided location.
2. PRIVATE WORKSHOP SERVICES
Set & Melt provides mobile, in-home candle-making workshops in Orlando and surrounding areas.
We bring materials and instruction. The host is responsible for:
• Providing a stable table and adequate seating for all participants
• Ensuring a safe and stable workspace
• Supervising minors at all times
• Removing fragile or valuable items from the working area
We reserve the right to refuse, pause, or discontinue a workshop if conditions are unsafe.
3. BOOKING & EVENT CONFIRMATION
When booking, the client provides the requested event date and full event address.
All bookings are subject to review and confirmation by Set & Melt.
Your event is not confirmed until you receive written confirmation from us via email.
We reserve the right to decline or reschedule events if:
• The location is outside our service area
• The workspace is deemed unsuitable or unsafe
• Access restrictions prevent proper setup
• Event details provided are incomplete or inaccurate
If we are unable to accommodate the requested date or location, the deposit will be fully refunded.
The host is responsible for ensuring that the provided address and event details are accurate. Set & Melt is not responsible for delays or cancellations resulting from incorrect or incomplete information.
4. PAYMENT TERMS
A deposit equal to the cost of one guest is required to reserve a date.
• Once confirmed, deposits are refundable up to 7 days before the event
• Bookings made within 7 days of the event are non-refundable
• Final guest count is locked 72 hours before the event
• Remaining balance must be paid before the workshop begins
We reserve the right to cancel bookings suspected of fraud, misuse, or abusive conduct.
5. PRICING
Workshop pricing is per guest and subject to change without notice.
Pricing confirmed at the time of booking will be honored for that specific event.
6. PARTICIPATION & SAFETY
Workshops involve heated wax, fragrance oils, pigments, and crafting tools.
By participating, you acknowledge and accept that:
• Heated materials may cause burns if mishandled
• Fragrance materials may cause sensitivities
• Spills or minor accidents may occur
Participants agree to follow all safety instructions provided by Set & Melt staff.
Failure to follow instructions may result in removal from the workshop without refund.
7. ASSUMPTION OF RISK
Participation in a candle-making workshop involves inherent risks, including but not limited to:
• Minor burns
• Skin irritation
• Accidental spills
• Property damage caused by participants
By booking or participating, you voluntarily assume all risks associated with the activity.
8. PROPERTY & DAMAGE
Set & Melt is not responsible for:
• Pre-existing property damage
• Items left within the workspace
• Damage resulting from participant negligence
The host is responsible for preparing an appropriate and protected workspace.
9. ALLERGIES & SENSITIVITIES
Fragrance oils and crafting materials may contain compounds that cause irritation in sensitive individuals.
Participants attend at their own discretion.
Set & Melt is not liable for allergic reactions or sensitivities.
10. MEDIA RELEASE
Set & Melt may capture photographs or short video clips during workshops for promotional and marketing purposes, including use on our website, social media, digital advertising, and printed materials.
By participating in a workshop, you grant Set & Melt permission to use such media without compensation.
If you prefer not to appear in photos or videos, you must notify us in writing prior to the event. We will make reasonable efforts to accommodate your request.
The host is responsible for informing Set & Melt in advance if minors will be present.
All media content remains the property of Set & Melt.
11. FORCE MAJEURE
Set & Melt is not liable for delays, rescheduling, or cancellations due to events beyond our reasonable control, including but not limited to severe weather, emergencies, supply disruptions, or governmental actions.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Set & Melt shall not be liable for:
• Personal injury resulting from failure to follow instructions
• Allergic reactions or sensitivities
• Damage to property caused by participants
• Indirect or consequential damages
Our total liability shall not exceed the total amount paid for the workshop in question.
13. ARBITRATION & CLASS ACTION WAIVER
Any dispute arising from these Terms or services shall be resolved through binding arbitration in the State of Florida.
You waive the right to participate in any class action lawsuit.
14. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, United States.
15. CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of changes.
16. CONTACT
For questions regarding these Terms: